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VWGoA (Volkswagen Group of America) is hiring a highly motivated customer product quality intern from May to December, 2018.


https://vwgoa.taleo.net/careersection/volkswagen_group_of_america/jobdetail.ftl?job=GRO000581&lang=en#


Internship

Duration: May - December 2018

  • Participate in customer/dealers visits to gain a technical understanding of customer complaints
  • Analyze all relevant customer satisfaction data and studies that relate to product quality and reliability
  • Provide support in identifying and addressing top customer quality issues to factories with current product performances
  • Recommend and review issues short and permanent corrective actions with Vehicle Integration, Assembly, Customer Satisfaction Teams, Program Management and Vehicle launch teams
  • Participate in New Vehicle Launch meetings to ensure customer quality issues are given the proper attention
  • Ensure that the activities are shared with VW & Audi to maximize potential for synergies and best practice sharing.
  • Work closely with quality engineers to support identification and elimination of quality issues
  • Gain an understanding and impact of quality surveys (JD Power IQS, CSI, APEAL, SSI, Consumer Reports and various enthusiast publications)
  • Perform statistical analysis utilizing warranty and internal quality survey data to monitor trends
  • Address top technical issues and push them through the resolution process with different factories
  • Obtain detailed knowledge of department processes, technical information sources and vehicle diagnostic process
  • Participate in reporting and investigative activities to identify technical issues 
  • Conduct statistical analysis of data sources and forecasting trends
  • Must be enrolled at a University/College or Graduation date must be within the last six months
  • Bachelors / Pursing Bachelors of Science degree in Automotive Technology/Engineering with strong statistical/data analysis skills
  • MOTIVATED TO LEARN NEW PRINCIPLES, IDEAS, AND HAVE EXCITEMENT IN APPLYING THESE NEW PRINCIPLE
  • MOTIVATED TO MAKE A POSITIVE IMPACT IN THE WORK ENVIRONMENT AND ON THE QUALITY OF THE PRODUCTS PRODUCED
  • Analytical and deductive skills – use evidence and facts to reach conclusions
  • Systemic thinking – using logic and reason

Communication skills – interpersonal, presentation, and written

Technical capacity to analyze vehicle mechanisms

Strong analytical, problem solving skills

Strong automotive technical background

Strong MS Office skills

Strong communication skills

Strong Database Skills

RESULTS ORIENTED

ABILITY TO TRAVEL


We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.



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